***AT CAPACITY***

***Custom orders are temporarily closed.***

Orders

Thank you for your interest in The Wolf and The Dog Leather Co. Each piece is made by hand.

In-Stock Items: 1–3 business days for your order to ship.

Made-to-Order Items: 1–3 weeks for production before your order ships.

Custom Orders & Personalized Variations: 2–3 weeks for production. Timing may vary depending on the complexity of the project and current workload. Bundles or multiple custom items may require additional time.

Shipping

The shipping options below are available through USPS.

Domestic Shipments (within the United States)

• USPS Ground Advantage (Standard Shipping):Free. Estimated delivery is 2–5 business days after your order has shipped.

• USPS Priority Mail (Expedited Shipping):$10.00. Estimated delivery is 1–3 business days after your order has shipped.

Delivery times are estimates provided by USPS and may vary based on destination.

International Shipments

• USPS First-Class Package International Service:$25.00. Estimated delivery is 1–4 weeks after your order has shipped. Delivery times may vary based on destination and customs processing.
  

Returns

Standard Item Policy

Standard, non-customized items may be returned within 30 days of delivery for a full refund of the purchase price.

Every piece I sell goes to its first owner. Once an item has been sent to a customer and returned to me, I do not resell it. When your piece arrives, you're the first person to call it yours—and the first person to begin putting your own wear, character, and history into the leather.

To initiate a return, you must contact me within 30 days of delivery before shipping the item back. Please do not send a return without contacting me first. I'll provide the return instructions and return address.

For standard, non defective returns, the customer is responsible for return shipping costs.

If there is a manufacturing defect or a problem with your order that was my responsibility, that's on me. I'll take care of the issue, including any necessary shipping costs, and make it right.

Refunds will be issued after the returned item has been received.

Important: Non-Returnable Items

Because they are made specifically for you, custom-made and personalized items are final sale and are not eligible for return or exchange.

If there is a manufacturing defect, damage during delivery, or a problem with a custom or personalized order that was my responsibility, please contact me. I'll make it right.

Please keep in mind that full-grain leather naturally varies from hide to hide and even across different areas of the same hide. Variations in grain, color, texture, and natural markings are part of the material and are not considered defects.

How to Initiate a Return

You must contact me before sending any item back. To initiate a return, email contact@thewolfandthedogleatherco.com within 30 days of delivery and include:

Your order number

The item you wish to return

A brief reason for the return

Photos, when applicable

I'll provide the return instructions and return address. Please do not ship an item back before receiving return instructions.

Return Shipping

For standard 30-day returns, where there is no defect, the customer is responsible for return shipping costs.

If the return is necessary because of shipping damage, a manufacturing defect, or a mistake on my part, I'll cover the necessary return shipping costs.

For customer-paid returns, I recommend using a trackable shipping service. I cannot be responsible for packages lost or damaged during return transit.

Refund Process

For eligible standard returns, the full purchase price of the returned item will be refunded to the original payment method after the returned item has been received.

Any optional paid expedited shipping or shipping upgrade purchased with the original order is non-refundable on a standard return.

If the return involves shipping damage, a manufacturing defect, or a mistake on my part, I'll cover any necessary shipping costs and make it right.

Lifetime Stitching Warranty — First 50 Pieces

The Lifetime Stitching Warranty was offered exclusively on the first 50 pieces sold by The Wolf and The Dog Leather Co. That milestone has now been reached, and the warranty is no longer offered on new purchases.

Every piece originally sold with the Lifetime Stitching Warranty remains covered for life. Coverage stays with the original owner and immediate family members to whom the piece is passed down.

If the thread on a covered piece ever snaps, unravels, or otherwise fails through normal use, I will take care of it.

The Repair Process

1. The Report: Send a photo of the failure to contact@thewolfandthedogleatherco.com.

2. The Assessment: I'll review the damage and confirm that it's a stitching issue covered by the warranty.

3. The Restoration: Once approved, ship the item back to the workshop. I'll restitch the affected seam and get it back in your hands.

What's Covered

Seam Failure: Stitching that fails through normal use, including failure along the main frame, internal construction, pockets, or other stitched areas.

Stress Points: Stitching failure at critical stress points or hardware attachments.

Thread Failure: Stitching that has unraveled due to a break in the thread.

Maintenance vs. Failure

Over time, you may notice minor cosmetic fuzz or pilling on the thread. Minor fraying that does not affect the integrity of the seam is considered normal wear.

If you're ever unsure whether what you're seeing is normal wear or a genuine stitching issue, send me a photo and I'll take a look.

The Limits of the Trail

The Lifetime Stitching Warranty does not cover:

Leather Wear: Natural scuffs, scratches, patina, or other changes to the leather through normal use.

Neglect & Improper Care: Damage caused by prolonged moisture exposure, mold, harsh chemicals, improper cleaning, or other improper care.

Hard Abuse: Cuts, burns, intentional destruction, or other damage outside normal use.

Outside Work: Damage resulting from repairs or alterations performed by anyone other than The Wolf and The Dog Leather Co.

Shipping: The owner is responsible for shipping the piece to the workshop. The Wolf and The Dog Leather Co. covers the labor of the stitching repair and return shipping.

The Boneyard

The Boneyard is home to pieces from earlier stages of my work.

As I've continued to learn and refine my process, the way I build has changed. Rather than leave these pieces sitting on a shelf, I've made them available at a reduced price.

Questions?

If you have any questions about the return policy, your order, customization, or anything else, please reach out to me directly at contact@thewolfandthedogleatherco.com